Connie is Wallace Boden's secretary at Firehouse 51, and helps out the other firefighters with organisation of their paperwork.

She rarely has any lines, and instead pops up in conversation with face gestures, or actions that get the attention of people.

She is known for her tendency not to be messed with, shown when she steals Mouch's couch, after he "poked the bear" - in other words, he aggravated her. After he apologises though, he gives the couch back. She took a particular liking to Rick Newhouse, and he even made her smile - a rare occurrence for Connie.